ITS Support Toolbox 4.2

ITS Support Toolbox is an enterprise IT assistance application developed by Sanofi to streamline how employees get help and how support teams resolve issues. It brings self-service, diagnostics, and real-time collaboration into a single, secure experience, reducing downtime and improving productivity across the organization.

Key features:

• Guided self-service: Step-by-step workflows for common issues such as connectivity, VPN, email, printing, and application access.
• Smart diagnostics: One-click health checks for device performance, network status, and compliance posture, with clear, actionable results.
• Automated remediation: Safe, auditable fixes and scripts with user prompts and rollback options where applicable.
• Service desk integration: Create, update, and track support tickets directly within the app; routing and priorities align with your organization’s policies.
• Secure remote assistance: Consent-based remote sessions to accelerate troubleshooting while maintaining user control and privacy.
• Knowledge at hand: Contextual articles, FAQs, and tips tailored to user roles and devices.
• Proactive notifications: Timely alerts for incidents, outages, required updates, and security actions.
• Insights for IT: Aggregated health and trend reporting to help support teams identify root causes and prevent repeat issues.

Built with enterprise security and privacy in mind, ITS Support Toolbox follows organizational standards to protect data and systems. Availability and features may vary by region, role, and configuration. For access or assistance, contact your local IT or Service Desk.

ITS Support Toolbox is developed by Sanofi. The most popular versions of this product among our users are: 4.0 and 4.2. The name of the program executable file is SAToolbox.exe.